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A bit about the role
We’re looking for a Senior IT Analyst to join our IT Team. This is an exciting opportunity if you have experience within an E-commerce SME or start-up and a broad technical skillset!
To really fly in this role
We think you’ll be someone who genuinely enjoys solving problems and making technology work brilliantly for others. You’ll be naturally organised, calm under pressure and proactive, with the confidence to build great relationships.
Your experience will demonstrate a strong technical background across Microsoft 365, Azure, hardware, desktop support and business applications. You’ll be an excellent troubleshooter who enjoys taking ownership, improving systems and keeping technology secure, reliable and running smoothly
The Position
Role
- Senior IT Support Analyst
Reports to
- IT & Digital Delivery Manager
Employment
- Fulltime
Location
- Hybrid role
Focus
- IT support, cybersecurity and system reliability, Microsoft 365 and business applications
Team
- Small, big impact, real ownership
What you’ll do
Support our people
- Support internal and external users of our bespoke software systems
- Help colleagues understand and use our software and applications
- Troubleshoot issues and provide technical advice
Keep technology secure
- Help ensure the security of our systems and data
- Run and log vulnerability scans
- Manage engagement with external penetration testers
Manage our IT
- Manage office IT, including laptops, phones, networks and software
- Manage system access, IT assets and the phone system
- Document systems and processes
Deliver improvements
- Investigate new technologies and design solutions
- Liaise with third parties to deliver changes to systems
- Assist with testing and manage small IT projects
You would be perfect for this role
Your profile
- You’re a hands-on technical problem solver – confident supporting users, systems and applications while keeping a calm, methodical approach under pressure.
- You’ve done this before – working in a similar IT support or systems-focused role, with strong experience across Microsoft 365, Azure, hardware and business applications.
- You thrive in fast-paced environments – adaptable, organised and proactive, with the ability to juggle priorities, take ownership of issues and deliver high-quality support and improvements.
Experience should include
- IT support or systems administration experience
- Microsoft 365, Azure and desktop/hardware support
- Business applications / bespoke system support and troubleshooting
- Third-party supplier and ticket management
- Cybersecurity awareness and secure working practices
What we offer
What we offer
- 25–30 days holiday
- Bonus scheme
- Flexible / remote working
- Work abroad through the Nomad policy
- Team socials and development support
- Income protection and life insurance
First 6 months
- Become confident across our systems, applications and support tools
- Take ownership of IT support issues and supplier interactions
- Support system security, testing and ongoing maintenance activities
Ready to shape what comes next?
Let’s build insurance that enables more people to travel.